How can I contact your support team?
You can reach us anytime at
info@babyhubstore.com and our friendly customer care team will be happy to help!
Do you ship worldwide?
Yes, we proudly ship to parents all around the world.
Where do you ship from?
We ship directly from Hong Kong
Can I change or cancel my order?
We work fast to process orders quickly!
If you need to make changes or cancel, please contact us within 12 hours of placing your order. After that window, the order may already be in transit, but you can still return it for a full refund once received.
What payment methods do you accept?
We accept all major payment methods including:
✅ VISA
✅ Mastercard
✅ American Express
When will my order be processed?
Orders are processed Monday–Friday.
Please allow 1–3 business days for handling and an additional day before shipping.
Note: We do not ship on weekends or holidays.
How long will it take to receive my order?
Due to high demand and international shipping, delivery typically takes 2–4 weeks depending on where you live.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you’re eligible for a full refund — no stress, no hassle!
Will I be charged customs or taxes?
All prices are shown tax-free in USD.
Depending on your country’s customs policies, duties or taxes may apply upon delivery — these are the customer’s responsibility.
We are not responsible for delays caused by customs.
How do I return an item?
Just email us at
info@babyhubstore.com with your order details and we’ll guide you through the process.
What if my product is defective, incorrect, or damaged?
We’re here to make things right!
Please contact us with:
✅ Your order number
✅ Photos of the issue
✅ Description of the problem
We’ll respond as fast as possible to resolve it.
When will I receive my refund?
Refunds go back to the original payment method.
Credit/debit card refunds typically take 7–10 business days to appear depending on your bank.
If a refund is delayed, please contact your card provider for posting times.
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